FAQ
Frequently asked questions
Most of the questions you have will have already been asked before. Here in the FAQ section, you can find answers to the most commonly asked questions. If you don’t find what you are looking for here get in touch!
MetaTrader 4 terminal
Basis
What is the Forex market? Market participants What are the key advantages of the Forex market? Who sets the price on the Forex market? What is trading and what do traders actually do? What does ‘Forex broker’ mean? What is a quote? What are the major currency pairs on Forex market? What is a ‘Market maker’?Trading
What is a ‘Lot’? Which currency is basic and which is the counter currency in the pair EUR/USD? What is a ‘Swap’? What is the level of order? What is a ‘Free Margin’? What is a ‘Pip’? What is a ‘Spread’? What is a ‘Flat’? What is the difference between long and short positions? What is the difference between Spot and Cross currency? Why do quotes differ from broker to broker? How do I get profit from trades? What leverage do you offer? When buying 10 lots of EUR/USD with a leverage of 1:100, the price of one point equals 100. Why does the price of one point for buying 10 lots of EUR/USD with a leverage of 1:200 still equal 100 rather than 200?Bonus program
Do you offer any welcome bonus or some other special offers? What does ‘Credit’ in the terminal mean? Is there a limit for bonus amount per client account? Are there any limits or restrictions while having a bonus? How can I withdraw my bonus?Payment systems
What is the minimum deposit? How can I deposit funds? How do I withdraw funds? How do I add my bank card? What are the bank card requirements? When I’m trying to add a card, the system is asking me to enter ‘verification amount’. What does this mean? I have added a new payment system but I cannot withdraw funds using it. Why? What should I do if the funds were NOT withdrawn from my payment system account and not credited on my trading account? What should I do if the funds were withdrawn from my payment system account but were not credited to my trading account? Is there a fund withdrawal commission fee? Why has my withdrawal request still not been executed? Are there any restrictions on withdrawing funds?Client funds
How are my funds protected from potential bankruptcy of your company? If your company goes bankrupt, would all of my funds disappear? In that case how would I get my funds? Will you pay me back all my funds if your company goes bankrupt? Will your company’s insurance cover my funds in case of your bankruptcy?Services
What services does Forex4you provide? What business model does Forex4you use? Who can become a Forex4you client? Is your company regulated? Where is your head office located? Which instruments are available for clients? What are the Forex market opening hours for Forex4you? In what currency can I open a trading account? Where are my funds stored? What guarantee can the company provide and what responsibility does it bear? Do I have to pay income taxes on my activity on Forex? How many trades per month can I make? How many accounts can I open in the Trader Room? How many orders can I open for a single account? How do I upgrade from a Cent to a Classic account? How do I delete an account? How do I restore the Trader Room password? How do I verify my account? How are my funds protected from theft in the Trader Room? What restrictions are set on the password? How do I submit a complaint?Main questions
Can I use the MetaTrader 4 terminal without becoming your registered client? What operating systems can I install the terminal on? Which mobile operating systems can I install the platform on? What time zone does the terminal use? How do I log in to the terminal? What is the difference between MetaTrader and other programs? Can I install several terminals on the same computer? How do I save the settings in the terminal? How do I use the MetaTrader 4 terminal from a VPS server?Trading
What is the difference between Instant Execution and Market Execution? What is the difference between the order processing types DD, NDD, STP? Do you provide any trading tips? How do I create an order? What is the purpose of a demo account? How do I open a demo account? Is Trading on live or demo accounts allowed at weekends? I cannot login to my demo account. Why? Does your company allow scalping? Is locking allowed? What margin applies when locking positions? How do I switch from a demo account to a real one? What is an order? What types of order can be set in the terminal? What is Stop Loss needed for? What is Take Profit? What is Trailing Stop and how do I set it up? What is a Margin Call? What is a Stop Out? What are Limit & Stop levels? Can I partly close an order? All of my orders were closed. Why?Charts
What are charts needed for? What types of charts are there in MetaTrader 4? How are the charts built in the terminal? How can I see the Ask line? I want to see a daily chart for January of the last year, how can I move it up quickly? How do I delete a chart?Expert Advisors (EA) and Indicators
How to set-up an EA or Indicator? Does using MetaTrader 4 on different PC’s have an effect on my trading account?Parameters
What does “Equity” mean? What does a “Free Margin” mean? What does a “Margin” mean and how is it calculated? What does a “Margin Level” mean and how is it calculated? Why I cannot see see the trading instrument I want in the terminal? In terminal some news cannot be opened. How do I download the trading history statement from the terminal?Errors/Problems
Why does the message “No connection” appear in the bottom right corner of the terminal? Why is the “New Order” button not active? Why does the message “Invalid account” appear in the bottom right corner of the terminal? Why are the Buy/Sell buttons not active in the New Order section? What does the error message “Invalid S/L or T/P” mean when I try to set up Stop Loss/Take Profit levels? Why does the account history report in MT4 not show the full history? What does the error message “Trade context is busy” mean? What does the error message “TimeOut” mean? Why do I get a “Trade is disabled” message when I try to open or modify an order? What does the ‘Requote’ message mean? How can I check the quality of a connection with a data center? Why were my pending order/s cancelled?
Still have questions?
We will be happy to answer any questions you may have about our services.
